Frequently Asked Questions (FAQs)

What kind of picture do I need?
Almost any type of picture will do. We've worked with very old family pictures of ancestors, modern photographs of people celebrating weddings, and digital snapshots of new born babies. We can use full colour pictures as well as black and white. Damaged photos can be restored in some instances. If you need advice, please contact us at [email protected] or call 0121 622 4698 

Will my purchase come gift boxed?
Most of our crystals come gift boxed and pendants and keyrings come in velvet pouches. For other products and special offers we may use other forms of packaging.  

My picture is very old with a sepia colour. Is this still ok?
That's fine. In fact, some of our customers have commented on how much better the image looks in crystal, with our laser engraving almost bringing the picture "alive". 

Will the background be removed? Unless it has been agreed prior to order placement the image will be engraved as it is provided. It will be cropped to the shape of the crystal. Removing all background, especially where the image is quite complex can be very time consuming and will be chargeble. You can of course provide an image that you have cropped yourself.

Will the picture in the crystal fade or wear away? Because the image is laser engraved within the crystal it will never fade or deteriorate, and can last forever if the crystal is looked after. Many people use Laserpic crystals as memorials and leave them outside.

I don't have the picture on the computer, only a photograph. What can I do?
That's fine. You can post your photograph to us with your payment and order details. Contact us first for more information 

If I send a photograph will it be interfered with?
No. The photograph is scanned into our computer and then anything that needs doing is done to the scanned copy. 

Can I use pictures from my mobile phone?
Yes. You can either send them to your own computer by bluetooth or email and then upload them when you order. If you are unable to get them onto your computer then you can send us the picture as a picture message. Many photography shops can also print pictures from your mobile phone. If you are unsure then please contact us.

 What is a light base for?
The light bases are an ideal compliment to our crystals. By placing the crystal on the light base it enhances the image greatly by sending a stream of light through the crystal. This is especially effective during the evening.

 How long do the batteries last in the lightbase and keyrings?This depends onthe type and quality of battery used and for how long the item is used.The led light on the keyrings only come on when the button is pressed.